Return & Refund Policy

iBeli Return & Refund Policy

  • Application for Refund and/or Return of an Item

    Buyer may only apply for refund by and/or return of an item ("Item") to the Seller in the following circumstances:

    • The Item has not been received by Buyer;
    • The Item received is incomplete (missing quantity or accessories);
    • Seller has delivered an Item that does not match the agreed specification (e.g. wrong size, colour, etc.) to Buyer;
    • The Item delivered to Buyer is materially different from the description provided by Seller in the listing of the Item;
    • The Item received has physical damage (e.g. dented, scratched, shattered);
    • The Item received is faulty (e.g. malfunction, does not work as intended);
    • By way of private agreement with Seller and Seller must send his/her confirmation to iBeli confirming such agreement;

    The Buyer's application must be submitted via the iBeli Website/Apps.

    iBeli will review each Buyer's application on a case-by-case basis and, if iBeli deems necessary, iBeli may consult the Seller in the process of reviewing the application. iBeli shall in its sole discretion, determine whether the Buyer's application shall be successful. The Seller shall be fully responsible for all direct and/or indirect losses, claims, damages, costs and expenses successfully claimed by the Buyer arising from such application for refund and/or return of any Item.

    In addition thereto, the Seller shall compensate, defend, indemnify and hold iBeli harmless from and against any losses which iBeli may suffer or incur, directly or indirectly arising out of or resulting from or in connection with such application for refund and/or return of an Item. In this regard, iBeli reserves all rights and entitlement to deduct and set-off the requisite sum of monies retained in the Seller's accounts maintained with iBeli.

    Both the Buyer and the Seller accept and agree that iBeli is merely a platform through which the Buyer and Seller undertake commercial transactions between the Buyer and the Seller. iBeli is not and shall not be responsible for any products sold or purchased between the Buyer and the Seller. iBeli therefore shall not under any circumstances be responsible in any manner whatsoever for any losses, claims, damages, costs and expenses incurred or to be incurred by the Seller or the Buyer in connection with any application for refund and/or return of the Item.

  • Seller's Obligations

    When iBeli receives an application from Buyer for the refund by and/or return of the Item to the Seller, iBeli will notify Seller in writing. Seller may respond to Buyer's application according to the steps provided by iBeli in the written notification. Seller must respond with proposed measures and steps to deal with such application within 5 days from the date of the written notification from iBeli. Should iBeli not hear from Seller within the stipulated period, iBeli shall be entitled to proceed to assess, process, reject and/or approve Buyer's application without further notice to Seller.

    iBeli will review each Seller's response on a case-by-case basis and, in its sole discretion, determine whether Buyer's application may be successful against the circumstances stated by Seller. In the event that iBeli approves the Buyer's application, iBeli shall with no further notification to the Seller, proceed to process the cash refund to and return of the Item by the Buyer at the Seller's costs and expenses.

  • Condition of Returning Item

    To enjoy a hassle-free experience when returning the Item, Buyer should ensure that the Item, including any complimentary items such as accessories that come with the Item, must be returned to Seller in the condition received by Buyer on delivery. We recommend that the Buyer takes a photo of the Item upon receipt.

  • Liability of Return Shipping Fee

    In the scenario of an unforeseen error from the Seller's end (i.e - damaged, faulty or wrong Item delivered to the Buyer), the Seller will bear the Buyer's return shipping fee.

    In the scenario of the Buyer's change of mind, Buyer shall get Seller's consent prior to the return request and Buyer will bear the return shipping fee.

    In the scenario where both Seller-Buyer disputing the party liable for the return shipping fee, iBeli at its sole discretion will determine whether the Buyer or the Seller shall be liable for the return shipping fee.

  • Refunds

    Buyer will only be refunded after iBeli has received the confirmation from Seller that Seller has received the returned Item in condition acceptable to iBeli. In the event where iBeli does not hear from Seller within 7 days from the date of iBeli's request for such confirmation, iBeli will be at liberty to refund the applicable sum to Buyer without further notice to Seller. The refund will be made to Buyer's credit/debit card or designated bank account, whichever is applicable.

    Seller's subscription fee is non-refundable.

  • Communication Between Buyer and Seller

    iBeli encourages both Buyer and Seller to communicate with each other in the event where a problem arises in a transaction. Since iBeli is a platform for users to conduct trading, Buyer should contact Seller directly for any issue relating to the Item purchased.